Does neko4d share my banking information with any third parties?

neko4d does not share your full banking details with third parties without your consent. To process deposits and withdrawals, only the minimum transaction information required is shared with the relevant payment providers — such as Touch 'n Go eWallet, GrabPay or FPX banks — as a technical necessity to complete your transaction. All such sharing is governed by strict confidentiality agreements. neko4d does not sell or disclose your financial information to advertisers, marketing companies or any party not involved in processing your transactions.

How do I request a copy of the personal data neko4d holds about me?

To request a copy of your personal data, send an email to support@neko4d.online with the subject line "Data Access Request" and include your full name and neko4d account ID number. Our Privacy Team will first verify your identity as a security measure, then process your request within 14 business days. Your data will be delivered in a readable format via a secure file. No charge applies for the first request within any 12-month period.

How long does neko4d retain my data after I close my account?

Data retention periods after account closure vary by data type. Financial and transaction records are kept for a minimum of 7 years in accordance with Malaysian legal requirements for financial record-keeping — this is a legal obligation, not a discretionary decision by neko4d. KYC and identity verification records are retained for 5 years after account closure. Support communication logs are kept for 3 years. Any other data not subject to legal retention requirements will be deleted or anonymised within 90 days of account closure.

What happens to my data if neko4d experiences a cybersecurity incident?

neko4d has a comprehensive incident response plan to address any data breach. Should a security incident involving your personal data occur, we will: (1) notify you via email within 72 hours of the incident being confirmed, (2) explain the type of data that may have been affected, (3) describe the steps we have taken to contain the situation, and (4) provide guidance on protective measures you can take. We will also report material incidents to the Department of Personal Data Protection Malaysia in accordance with PDPA requirements.

Can I ask neko4d to stop sending me promotional emails?

Yes, you can opt out of promotional emails from neko4d at any time. There are three ways to do so: (1) click the "Unsubscribe" link at the bottom of any promotional email you receive, (2) update your communication preferences in your account settings on the platform, or (3) contact our support team via live chat or email at support@neko4d.online stating that you wish to opt out of marketing communications. Requests will be processed within 5 business days. Please note that essential transactional emails (such as deposit confirmations or account security notices) cannot be disabled as they are required for your account's operation.

neko4d | Privacy Policy and Personal Data Protection

1

Introduction & Scope of This Policy

Neko4d is an online betting platform built specifically for the Malaysian market. We take data protection responsibilities extremely seriously because we understand that member trust is the most valuable asset we have. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

This policy applies to all personal data collected by neko4d through:

The neko4d website, accessible via web browser;
The neko4d mobile app for Android and iOS devices;
Communications via email, live chat and other support channels;
Interactions with the platform during use of betting services;
The account registration and identity verification (KYC) process.

This policy is written in Bahasa Melayu as the primary language. In the event of any conflict with a version in another language, the Bahasa Melayu version shall be definitive and shall prevail.

2

Personal Data We Collect

2.1 Data You Provide Directly

Neko4d collects personal data that you voluntarily provide while using our platform, including:

Full name as per identification document (MyKad or passport);
Malaysian National Registration Identity Card (NRIC) number or passport number;
Date of birth for age verification;
An active email address;
A Malaysian mobile phone number;
Residential address;
Bank account or e-wallet details for withdrawals (bank name, account number);
A copy of your identification document when required for the KYC process.

2.2 Automatically Collected Data

While you are using the neko4d platform, our systems automatically record certain technical information required for platform operation:

Data Type	Example	Purpose of Collection
Device Data	Phone model, operating system, application version	TechnicalSecurity
Network Data	IP address, internet service provider	SecurityVerification
Usage Data	Pages visited, session duration, clicks and interactions	AnalyticsImprovements
Transaction Data	Deposit, withdrawal, and betting history	FinanceCompliance
Communications Data	Live chat records, support tickets, emails	SupportQuality

Neko4d does not collect biometric data (fingerprints, facial recognition) or sensitive data relating to your health, religion or political views. We only collect data necessary for platform operations and legal compliance.

3

How Your Personal Data Is Used

Neko4d uses your personal data only for the following legitimate and stated purposes:

3.1 Account Operations & Services

Creating and managing your user account on the neko4d platform;
Verifying your identity during login and financial transactions;
Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX;
Processing withdrawal requests to your Malaysian bank account;
Managing your betting history and game records.

3.2 Security and Fraud Prevention

Detecting and preventing fraudulent activity, money laundering and account abuse;
Confirming that you meet the minimum age requirement of 18 years;
Monitoring unusual transaction patterns to safeguard your funds;
Complying with KYC (Know Your Customer) requirements stipulated by financial regulations.

3.3 Communications and Support

Sending important account notifications such as deposit and withdrawal updates;
Notifying you of changes to our Terms & Conditions or Privacy Policy;
Providing responsive customer support in Bahasa Melayu;
Sending relevant promotional information and offers (with your consent only).

3.4 Legal Compliance

Fulfilling legal and regulatory obligations applicable in Malaysia;
Retaining financial records for the period required by law;
Cooperation with competent authorities where required by law.

neko4d does not use your personal data for fully automated decision-making that materially affects your rights without human review being part of that process.

4

Sharing Data with Third Parties

Neko4d does not sell or rent your personal data to any third party. However, in the course of operating the platform, we may share certain data with the following categories of third parties under limited and controlled circumstances:

4.1 Payment Service Providers

To process your deposits and withdrawals, the necessary transaction information is shared with Malaysian local payment service providers, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX-participating banks. This sharing is limited strictly to what is required to complete the transaction.

4.2 Technical Service Providers

Neko4d works with trusted third-party service providers for technical infrastructure operations, including server hosting, platform analytics and cybersecurity services. All such providers are bound by strict data processing agreements and are not permitted to use your data for their own purposes.

4.3 Authorities and Regulatory Bodies

Neko4d may be required to disclose your personal data to Malaysian authorities, courts or regulatory bodies when mandated by law, court order or in the context of a legitimate criminal investigation. In such situations, we will notify you unless prohibited from doing so by law.

In the event of a business transfer, merger or acquisition, your personal data may be transferred to the entity taking over operations. In such circumstances, you will be notified in advance and your rights under Malaysia's PDPA will be fully preserved.

5

Data Security Measures

Neko4d continuously invests in security infrastructure to keep your personal data protected at all times. Below are the security layers we have in place:

Transit Encryption — SSL/TLS 256-bit

All data transmitted between your device and neko4d's servers is encrypted using 256-bit SSL/TLS protocols. This ensures that your information cannot be intercepted or read by any party during transfer.

Encryption at Rest — AES-256

Personal and financial data stored in neko4d's databases is encrypted using AES-256 (Advanced Encryption Standard) — an encryption algorithm recognised by the United States National Institute of Standards and Technology (NIST) and widely adopted by financial institutions worldwide.

Multi-Factor Access Control

Internal staff access to systems containing members' personal data requires multi-factor authentication (MFA). All access is logged in detail and audited on a regular basis to detect any unauthorised activity.

Periodic Penetration Testing

neko4d's infrastructure undergoes periodic penetration testing by independent cybersecurity experts to identify and address any vulnerabilities before they can be exploited.

24/7 Threat Monitoring

neko4d's security monitoring system operates around the clock to detect and respond to cyber threats in real time. Any suspicious activity will automatically trigger our incident response protocols.

Secure Data Backup

Critical data is upgraded on a regular basis and backups are stored at separate locations with full encryption to ensure service continuity in the event of any unforeseen incident.

While neko4d takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. If you suspect your account has been compromised, please contact our support team immediately at support@neko4d.online.

6

Data Retention Period

Neko4d retains your personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal requirements.

6.1 Active Account Data

For as long as your neko4d account remains active, we retain all personal data necessary to manage your account and provide services to you. This includes profile information, transaction history and game records.

6.2 Data After Account Closure

When your account is closed — whether at your request or by neko4d — we retain the necessary records for the following periods:

Financial and transaction records: a minimum of 7 years in accordance with Malaysian legal requirements;
KYC and identity verification records: minimum 5 years after account closure;
Support communication logs: 3 years;
Usage data and system logs: 1–2 years depending on data type.

6.3 Data Deletion

Once the retention period expires, your personal data will be securely deleted or anonymised in a manner that ensures it can no longer be linked back to you. The deletion process follows industry-standard procedures to ensure data is irrecoverable.

7

Your Rights Under Malaysia's PDPA

As a data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by neko4d:

Right of Access

You have the right to request a copy of the personal data we hold about you. neko4d will fulfil this request within 14 business days through our official support channels.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. We will update your records within 7 business days of verification.

Right to Erasure

You may request the deletion of your personal data under certain circumstances. Such requests are subject to mandatory data retention requirements that we are legally obliged to comply with as a financial platform.

Right to Restrict Processing

In certain situations, such as when the accuracy of your data is in dispute, you may request that neko4d restrict how your data is processed while the matter is being resolved.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time. We will honour that objection immediately upon receipt.

Right to Data Portability

You have the right to receive the personal data you have provided to us in a structured, machine-readable format for reuse on other platforms where applicable.

To exercise any of the rights above, please submit a written request to support@neko4d.online by stating the type of right you wish to exercise, along with your full name and neko4d account ID number. We will verify your identity and process your request within 14 business days.

8

Cookies, Tracking & Similar Technologies

Neko4d uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of the neko4d platform and your ability to log in or carry out transactions.

9

Protection of Children's Data

The neko4d platform is strictly for individuals aged 18 and above without exception. We do not knowingly collect or process personal data from individuals under the age of 18.

If you believe we may have collected personal data from someone under the age of 18, please contact us immediately at support@neko4d.online. We will investigate and promptly delete the data if confirmed, and terminate the associated account in accordance with our established procedures.

Neko4d applies an age verification mechanism during registration and may request additional verification documents at any time. Any account found to have been registered by an individual under the legal age will be terminated immediately and all collected data will be deleted.

10

Amendments to This Privacy Policy

Neko4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or technological developments.

10.1 Notice of Changes

When we make material changes to this Privacy Policy, we will:

Notifying you at your registered email address at least 14 days before any changes take effect;
Displaying a prominent notice on the neko4d platform's main page;
Updating the "Last Updated" date at the top of this document;
Retaining previous versions of the Privacy Policy for reference by members who require them.

10.2 Continued Use

Your continued use of the neko4d platform after any amendments to the Privacy Policy take effect will be treated as your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and request a withdrawal of your remaining balance.

11

Contact Us — neko4d Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how neko4d handles your personal data, please reach out to us through the following channels:

Privacy Officer Email: support@neko4d.online
Live Chat: Available on the neko4d platform 24/7 in Bahasa Melayu
Response Time: Within 2 hours for live chat; within 24 hours for email

The neko4d Privacy Team operates fully in Bahasa Melayu and is committed to responding to all personal data enquiries accurately and transparently. You should never feel hesitant to reach out to us about any privacy-related matter.

Neko4d Privacy Policy — Malaysia Personal Data Protection

Neko4d's Privacy Commitment to Malaysian Players

Full Compliance with Malaysia's PDPA 2010

Bank-Grade Encryption

Data Not Sold to Third Parties

Explicit Consent Prior to Processing

Strict Internal Data Access Controls

Your Full Rights Over Your Own Data

Key Summary — neko4d Privacy Policy